Outsourcing Services from South Africa to the World
Corpshore South Africa delivers six integrated service practices from our South African hub and 18 global delivery locations. Every service operates under a single contract, a single SLA framework and a single account management structure.
Business Process Outsourcing
Our BPO practice covers multilingual customer contact, back-office data processing, knowledge process outsourcing and collections. All operations run under a POPIA-compliant Data Processing Agreement included in every engagement.
Multilingual Customer Contact
Voice, email, live chat, social media and WhatsApp Business in English, Afrikaans and 33 additional languages. 24/7 operations with SLA-guaranteed response times.
- Omnichannel routing via Genesys Cloud, Salesforce Service Cloud or NICE CXone
- POPIA-compliant data handling throughout
- Dedicated quality assurance and calibration programme per client
- Agent-level language verification before deployment
Back Office and Data Processing
Document digitisation and data management at scale, combining Inkscribe AI with human-in-the-loop validation.
- Data capture, validation and cleansing
- Document digitisation via Inkscribe AI (OCR with human validation)
- Invoice processing and procurement administration
- Compliance documentation and email management
Knowledge Process Outsourcing
High-skill analytical support for law firms, financial institutions and regulated entities across South Africa and international markets.
- Legal research and document review for South African and international law firms
- Financial analysis and market research
- Insurance underwriting support
- Medical transcription and clinical documentation
- Regulatory compliance documentation for JSE-listed and FSCA-regulated firms
Accounts and Debt Collections
Collections operations built inside the South African legislative framework from day one.
- Compliant with NCA 34 of 2005 and Debt Collectors Act 114 of 1998
- Inbound collections resolution and outbound payment arrangement calls
- Portfolio management for banks, retailers and telcos
- Council for Debt Collectors registered agents
IT Outsourcing and Software Development
South African software engineering talent delivering production-grade work for enterprise clients in the UK, US, Australia and South Africa. Full-stack development, DevOps, managed infrastructure and SAP services. Our engineers participate in your Agile sprint cadence and communicate in business-quality English.
Dedicated Development Squads
Full-stack teams embedded in your Agile delivery model, from frontend to infrastructure.
- React, Vue.js, Node.js, Python, Django, FastAPI, Java, .NET and PHP
- Flutter for cross-platform mobile
- PostgreSQL, MySQL, MongoDB, Docker, Kubernetes, Terraform
- Sprint participation in your timezone
Staff Augmentation
Individual engineers, QA analysts, UX designers, DevOps and data engineers integrated into your existing team.
- Minimum 3-month engagement, rolling monthly thereafter
- Dedicated resource, not shared pool
- Managed transition process with knowledge transfer handover
- Background and qualification verification included
Managed IT Services and Infrastructure
Cloud infrastructure management with contractual SLA guarantees and an ISO 27001-aligned security posture.
- Cloud infrastructure: AWS, Azure, GCP
- CI/CD pipeline design, build and maintenance
- 24/7 monitoring with P1 and P2 incident response SLAs
- POPIA technical security measures compliance included
SAP and Enterprise Systems
SAP ABAP development, S/4HANA migration support and Salesforce delivery, including SA-specific integrations.
- SAP ABAP development, S/4HANA migration and functional configuration
- Salesforce development, administration and integration
- SA-specific: SARS eFiling API, CIPC API, MyMoBiz payroll and Discovery Health connectivity
Application Development for the South African Market
Mobile-first applications built for South African users, networks and payment ecosystems.
- USSD application development
- WhatsApp Business API integration (80% or more SA market penetration)
- Progressive web applications optimised for low-bandwidth environments
- South African payment systems: Ozow, PayFast, Peach Payments and SnapScan
AI Outsourcing
Top 5 globally (OA 2026)Corpshore AI is ranked in the global Top 5 for AI outsourcing by Outsource Accelerator 2026. Our South African hub delivers a capability that no comparable provider can match at professional quality and scale: annotation in all 11 South African official languages.
Data Annotation in South African Languages
Text, image, audio and video annotation by native-language annotators. South African languages are dramatically underrepresented in global AI training corpora.
- Native annotation in all 11 South African official languages
- Inter-annotator agreement target: IAA 0.87 or higher
- Platforms: Label Studio and Prodigy
- Text, image, audio and video modalities
LLM Training Datasets
Instruction tuning datasets, RLHF preference ranking and safety annotation in South African English and Afrikaans.
- Instruction tuning datasets in SA English and Afrikaans
- RLHF preference ranking and safety annotation
- Domain-specific datasets: legal (SA common law, Constitutional Court), financial (JSE, FSCA), healthcare and government
- Alignment annotation
Intelligent Document Processing (Inkscribe AI)
OCR-powered extraction from South African government and commercial documents, with structured output and human validation.
- Extraction from ID documents, Title Deeds, CIPC certificates, SARS TCC, UIF letters and medical aid cards
- Structured JSON, XML and CSV output
- Human-in-the-loop validation at every stage
RPA and Process Automation
Robotic process automation across enterprise platforms, with deep SA-specific implementation experience.
- UiPath, Automation Anywhere, Microsoft Power Automate
- SA-specific bots: SARS eFiling, CIPC workflows, SASSA grant processing support and Home Affairs document verification
Conversational AI in South African Languages
Design, training and deployment of chatbots and IVR voice AI for banking, government, retail and healthcare.
- Chatbot and voice AI in Zulu, Xhosa, Afrikaans, Sotho and Tswana
- Banking, government citizen services, retail loyalty programmes and healthcare information lines
- Full lifecycle: design, training, deployment and optimisation
Finance and Accounting
Full-cycle bookkeeping and financial reporting for South African companies and international subsidiaries. Our finance specialists work across Xero, Sage Business Cloud and Pastel Partner and deliver monthly management accounts on a D+5 SLA.
Finance professionals are SAIPA, CIMA, ACCA or ICAZ-affiliated. International parent companies receive IFRS consolidated reporting alongside South African GAAP deliverables. B-BBEE compliance reporting and certificate preparation is available as a standalone service.
Services delivered
- Full-cycle bookkeeping: South African GAAP (IFRS as adopted in SA)
- CIPC annual returns
- SARS eFiling: IT14 corporate tax, VAT201, EMP201 (PAYE), UIF
- Monthly management accounts: D+5 SLA
- EMP501 reconciliation and IRP5 certificates
- IFRS consolidated reporting for international parent companies
- B-BBEE compliance reporting and certificate preparation
- SAIPA, CIMA, ACCA or ICAZ-affiliated finance specialists
Human Resources Outsourcing
South African HR and payroll outsourcing operating inside the full legislative framework: BCEA, LRA, EEA, COIDA and bargaining council obligations. From monthly payroll runs to Employer of Record services for international companies entering the South African market.
Payroll Processing
Full South African payroll delivered on schedule, with all statutory submissions included.
- Full payroll: PAYE, UIF, SDL, COIDA
- EMP501 reconciliation and IRP5 certificates
- Bargaining council contributions
- Software: Sage Payroll, VIP Payroll, SimplePay and PaySpace
HR Administration
Employment contracts, disciplinary procedures and leave management built on South African labour law.
- Employment contracts compliant with BCEA 75 of 1997
- CCMA representation support
- Disciplinary procedures under LRA 66 of 1995
- Leave management and EEA reporting (EEA2, EEA4)
Recruitment Process Outsourcing
SA talent acquisition across Johannesburg, Cape Town, Durban, Pretoria and remote, with B-BBEE-conscious sourcing.
- Job boards: PNet, LinkedIn, Indeed ZA and Careers24
- B-BBEE-conscious recruitment practices
- Screening, assessment and shortlisting included
- Market rate benchmarking across all major cities
Employer of Record
For international companies employing South African staff without a registered entity in country.
- Full payroll, UIF, COIDA and employment contracts
- All statutory submissions on your behalf
- Zero requirement for a registered SA entity
- Monthly reporting to your finance and HR teams
Sales Outsourcing and Lead Generation
Outbound B2B sales development and collections in English and Afrikaans for the South African and pan-African market. Our SDRs generate qualified pipeline, book appointments and pass warm opportunities directly to your closing team.
Outbound B2B Sales Teams
English and Afrikaans SDRs generating qualified meetings for your sales team.
- Cold calling, email sequences and LinkedIn outreach
- Appointment setting with documented show-rate reporting
- CRM: HubSpot, Salesforce and Zoho CRM
- KPIs: qualified meetings per month, reported weekly
Outbound Collections
NCA-compliant early-stage arrears management and payment arrangement campaigns.
- Compliant with NCA 34 of 2005 and Debt Collectors Act 114 of 1998
- Payment arrangement campaigns
- Early-stage arrears management
- Full call recording and compliance monitoring
Market Research and Lead Intelligence
B2B database building and decision-maker mapping for South African and pan-African markets.
- B2B database building for South African and pan-African markets
- Decision-maker mapping at director and C-suite level
- Contact enrichment and verification
- Sector segmentation by SIC code or custom criteria
Ready to discuss your requirements?
Tell us which service is relevant and we will put together a scoped proposal within two working days.
Contact the South Africa team