Industries We Serve Across South Africa and Africa
Corpshore South Africa brings sector knowledge to ten core industries, applying outsourcing practices that account for local regulatory frameworks, the representative client profiles of each sector and the specific service demands they generate.
Financial Services and Banking
South Africa's financial services sector is the most developed on the African continent, anchored by four major banks collectively holding over R8 trillion in assets. FSCA oversight, FICA compliance obligations and the National Credit Act 34 of 2005 impose strict conduct and data-handling requirements on any outsourced function. Rising fintech adoption among South Africa's unbanked and underbanked populations is generating new contact centre and back-office volume across digital onboarding, USSD support and micro-lending query management.
- Customer contact centres in English and Afrikaans
- KYC and FICA verification and document processing
- Debt collections under the Debt Collectors Act 114 of 1998
- Fraud query management and voice biometric support
- Claims processing and policy administration back-office
- Credit application processing and decisioning support
- POPIA-compliant customer data management
- Dispute resolution and FAIS Act complaint handling
Regulatory framework
FSCA, National Credit Regulator (NCR), Financial Intelligence Centre (FIC), Reserve Bank (SARB), National Credit Act (NCA), FICA
Representative clients
Standard Bank, FNB, ABSA, Nedbank, Capitec, Discovery Bank, African Bank, TymeBank, micro-lenders and fintech platforms
Speak to our sector specialists
Tell us your industry and the function you want to outsource. We will respond with a scoped proposal within two working days.
Contact the South Africa team